Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and with the original packaging it was sent with or equivalent.

To start a return, you can contact us at support@your-epower.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If there is an issue with your order, please contact us so we can make it right before leaving any reviews on our market place channels, and emphasis their satisfaction is the number one priority when they shop with us.

You can always contact us for any return question at support@your-epower.com.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow up to 3 business days after we have processed the refund for your payment to post to your payment method.