FAQ

WHAT QUALITY CAN I EXPECT FROM A REFURBISHED LAPTOP?

Our highly trained technicians perform extensive testing, cleaning, and reconditioning so that every device is restored to its original functionality and feels like new. Your device may show signs of typical wear like a slightly shiny palmrest or slightly shiny keys on the keyboard, but will not have any major signs of wear like broken plastic or deep scratches. Your screen will be free from any large blemishes, but may contain a dead pixel or two. If you are not satisfied with the cosmetic condition of your laptop please send us an email so that we can address the problem.

HOW LONG WILL THE BATTERY LAST?

Due to the nature of refurbished products we can only guarantee up to 1 hour of battery life off the charger. That said, we do test all of our batteries and only ship batteries with at least 80% of their original full charge capacity.

WHAT IS THE PRODUCTION TIME?

All orders are refurbished and built to your specified configuration at the time of purchase and typically ship within 3 business days.

WHAT IS YOUR RETURN POLICY?

If for any reason you're not happy with your purchase, please tell us immediately. We offer a full money-back guarantee for all purchases.

It's ok if you changed your mind. These things happen. We'll even cover the cost of return shipping. If the product has the incorrect specs or is faulty, we will refund your money or repair/replace your item – your choice.

To start the process, please send us an email with the following information:

Your name,
Order number,
The issue (faulty product, wrong specs, no longer needed),
What you'd like (exchange or refund.

Now for the nitty gritty – you have 30 days from the date of purchase to issue the return request form. After 30 days from the date of your initial purchase, you will not be eligible to exchange or refund your item.

If you have any questions, please don't hesitate to email us.

WHAT IS YOUR WARRANTY?

All of our products are covered under the return policy above for the first 30 days after the purchase date. You may also wish to purchase an extended warranty. The Extended 1 Year Limited Warranty covers any issues due to hardware failure (e.g. failed SSD, or a component is no longer functioning as expected). It does not cover any issues due to drops/spills, dead batteries or software (e.g. Reinstallation of Windows, issues due to malicious software, etc). The customer is responsible for any costs associated with shipping the item back to EPower; EPower will cover the cost of repairs & return shipping back to the customer.

WHY DID MY LAPTOP COME WITH AN UPGRADE OR FEATURE I DIDN'T CHOOSE?

There is a chance that you might receive an upgrade, component, or feature that you did not choose at checkout. If this happens, there is no need to alert us - you may keep the upgrade at no additional cost. If you received a component, upgrade, or feature that you believe is a downgrade from what you originally ordered, please let us know so that we may make it right.

There is also a small chance that we may not have the specific configuration you chose in-stock. In this scenario we will do our best to fill your order exactly as you made it, but we may contact you if we cannot fulfill specific features, configurations, or components.