What is the production time?

All orders are refurbished and built to your specified configuration at the time of purchase. Typically, they ship within 3 business days.

How long will the battery last?

We understand the importance of battery life. While we can only guarantee up to 1 hour of battery life off the charger due to the nature of refurbished products, rest assured that we rigorously test all our batteries. We only ship batteries with at least 80% of their original full charge capacity.

What is your return policy?

Your satisfaction is our priority. If, for any reason, you're not happy with your purchase, please inform us immediately. We offer a full money-back guarantee for all purchases. Even if you've changed your mind, we'll cover the cost of return shipping. If the product has incorrect specs or is faulty, you have the option for a refund or exchange. To initiate the process, please send us an email with your name, order number, the issue, and your preference for exchange or refund. Please note that you have 90 days from the date of purchase to request a return. After this period, you will not be eligible for an exchange or refund.

What quality can I expect from a refurbished laptop?

Rest assured that our highly trained technicians conduct extensive testing, cleaning, and reconditioning processes to ensure that every device is restored to its original functionality. While your laptop may exhibit minor signs of typical wear, such as a slightly shiny palm rest or keys, it will not have any major signs of wear like broken plastic or deep scratches. Your screen will be free from large blemishes, although there might be a dead pixel or two. If you're unsatisfied with the cosmetic condition, please reach out to us via email, and we'll promptly address your concerns.

Why did my laptop come with an upgrade or feature I didn't choose?

Occasionally, you might receive an unexpected upgrade, component, or feature with your laptop. In such cases, there's no need to notify us; you may keep the upgrade at no extra cost. If you receive a component or feature you believe is a downgrade or if we're unable to fulfill specific features, configurations, or components, please inform us, and we'll rectify the situation promptly.

What is your warranty?

Our products are covered under the return policy for the first 90 days after the delivery date when purchased directly. Additionally, you may opt for an extended warranty. Our extended 6-12 month limited warranty covers all hardware failure issues but excludes drops, spills, dead batteries, and software-related issues. We'll cover the cost of repairs, parts and shipping.

Please include order number with your return for minimizing the chance of delay for your return, and if a return is needed for a direct purchase, please reach out to us at support@your-epower.com

Our return address is:

EPOWER RETURNS
42 Garden Center
Lower Level - Suite B
Broomfield, Colorado 80020

Standard Marketplace Included Warranty:

Amazon - 90 Day Hardware Warranty

Newegg - 60 Day Hardware Warranty

Walmart - 30 Day Hardware Warranty

Please initiate your return through your marketplace order page during this timeframe for an auto-authorized return label