Tech Support and Training

Tech Support and Training

• New Computer Setup: $50 – $200
• Network Setup: $100 an hour (1 hour minimum)
• Printer Setup and Troubleshooting: $50 – $150
• Remote Support: $100 an hour (1 hour minimum)
• One-on-One Training: Customized packages (Contact for pricing)
• Safe Browsing and Email Creation: $45

Shipping Services

• Our shipping label estimated cost to us: $25
• Our shipping label estimated cost to you: $30 (Includes required signature to ensure it safely arrives back to you)

New Computer Setup:  $50 – $200

Our New Computer Setup service ensures that your new computer is ready for optimal performance from the moment you turn it on. We begin by installing and deploying all the necessary programs, protocols, and configurations tailored to your specific needs. This includes setting up your operating system, essential software applications, security tools, and any specialized programs you may require for work or personal use.

To protect your data and system integrity, we create a restore point that allows you to revert to a stable and fully functional state in case of file corruption, viruses, or driver issues with newly installed hardware and software. This restore point acts as a safety net, ensuring that you can quickly recover your system to a known good state without losing valuable time or data.

In addition to setting up your computer, we also establish a robust backup system to safeguard your files and data. Depending on your preference, we can set up a physical backup solution, such as an external hard drive or NAS (Network Attached Storage) device, or a cloud-based backup solution using services like Google Drive, Microsoft OneDrive, Dropbox, or Amazon S3. This ensures that all your important files and data are securely stored and can be easily restored in case of any unforeseen issues.

Our comprehensive setup service includes:

• Installing and configuring the operating system and essential software applications.
• Setting up user accounts and security measures.
• Configuring network settings and internet connectivity.
• Installing and updating drivers for all hardware components.
• Creating a system restore point for easy recovery.
• Establishing a physical or cloud-based backup system to protect your data.

At EPower Solutions, we are committed to providing a seamless and hassle-free setup experience, ensuring your new computer is fully operational and secure. Trust our expert technicians to handle all aspects of your computer setup, allowing you to focus on using your new device with confidence.

Network & Internet Setup:  $100 an hour (1 hour minimum)

Setting up a network and internet connection can be complex, but our comprehensive service ensures your home or office network is configured correctly and efficiently. We begin with an initial consultation to assess your specific needs and determine the best equipment and layout for optimal performance and coverage. Our service includes hardware installation, where we set up and configure routers, switches, modems, and other networking hardware to ensure all devices are properly connected and positioned for maximum signal strength and minimal interference. We also handle network configuration, setting up SSID, passwords, and security protocols to protect your network from unauthorized access and ensuring secure wireless communication through appropriate encryption.

We connect all necessary devices to the network, including computers, printers, smartphones, and smart home devices, ensuring each device is properly configured for network and internet communication. Our internet setup ensures optimal speed and reliability, troubleshooting and resolving any connectivity issues. Advanced network features such as guest networks, parental controls, content filters, and Quality of Service (QoS) settings are also configured to prioritize important traffic and ensure smooth operation of critical applications. We install and configure firewalls for network security, set up VPNs for secure remote access, and regularly update firmware and software to maintain security and performance.

To optimize performance, we monitor the network and make necessary adjustments, providing recommendations for upgrades or additional hardware if needed. By handling every aspect of your network and internet setup professionally, we provide you with a stable, secure, and high-performing network tailored to your home or office requirements.

Printer Setup and Troubleshooting:  $50 – $150

Printer setup and troubleshooting can be challenging, but our expert service ensures that all your printer-related issues are resolved efficiently. We begin by assessing your specific needs and requirements, selecting the appropriate printer model and features that suit your home or office environment. Our service includes the installation of the printer, where we set it up, connect it to your network, and ensure all necessary drivers and software are installed correctly. We configure the printer settings for optimal performance, including setting up wireless printing, network sharing, and any additional features your printer may have, such as scanning or faxing.

We ensure that all connected devices, such as computers, laptops, and mobile devices, can communicate seamlessly with the printer, enabling you to print from any device with ease. In addition to the initial setup, we provide comprehensive troubleshooting services to address any issues that may arise. Whether it's a connectivity problem, print quality issue, or paper jam, our team diagnoses and resolves the problem quickly to minimize downtime. We also offer guidance on regular printer maintenance to keep your device running smoothly and efficiently, including cleaning, updating firmware, and replacing consumables like ink or toner.

By handling every aspect of printer setup and troubleshooting, we provide you with a hassle-free experience, ensuring your printer operates reliably and meets your printing needs effectively.

Remote Support:  $100 an hour (1 hour minimum)

Our remote support service offers quick and convenient solutions for software and system problems, ensuring that your issues are resolved efficiently without the need for on-site visits. Through a secure connection, our skilled technicians can remotely access your computer to diagnose and fix various problems, including software installation, configuration issues, virus removal, and performance optimization. We begin by assessing the problem through a detailed consultation, understanding the specific issues you are facing and determining the best course of action.

Once the problem is identified, we proceed with the necessary troubleshooting steps. Our service includes software updates, driver installations, system optimization, and addressing any security vulnerabilities. We also offer guidance on best practices to prevent future issues and ensure your system runs smoothly. To facilitate remote support, we utilize reliable programs such as TeamViewer, AnyDesk, and LogMeIn. These tools allow us to securely access your system, perform diagnostics, and implement solutions in real-time.

By using these trusted remote access programs, we ensure that you have access to reliable and efficient remote assistance, tailored to your unique needs. Our goal is to provide you with a hassle-free experience, resolving your software and system problems promptly and effectively.

One-on-One Training:  Customized packages (Contact for pricing)

Our one-on-one training sessions are designed to help you get the most out of your technology by providing personalized instruction tailored to your specific needs and skill level. We begin with an initial consultation to assess your current knowledge and identify the areas where you need assistance. Based on this assessment, we develop a customized training plan that addresses your unique requirements and goals. Our training covers a wide range of topics, including basic computer skills, advanced software usage, cybersecurity best practices, and more.

Our training topics include basic computer skills such as navigating the operating system, using essential software applications, and managing files and folders. We also offer advanced software usage training, covering in-depth instruction on specific software, customizing software settings, and troubleshooting common issues. Additionally, we teach cybersecurity best practices, including understanding online security threats, implementing strong passwords, and recognizing phishing scams.

Device maintenance and optimization are also covered, with lessons on regular maintenance tasks, improving system performance, and troubleshooting hardware issues. Furthermore, our productivity and efficiency training focuses on using productivity tools effectively, time management techniques, and automating repetitive tasks.

Our one-on-one training sessions are flexible and can be scheduled at your convenience, with both in-person and virtual options available. By providing personalized instruction, we ensure that you gain the confidence and skills needed to use your technology effectively and efficiently. Our dedicated trainers are committed to helping you achieve your technological goals and enhancing your overall experience with your devices and software.

Safe Browsing and Email Creation:  $45

Our Safe Browsing and Email Creation sessions are designed to equip you with the knowledge and skills needed to navigate the internet securely and create email accounts from various providers. We start with an initial consultation to understand your current level of familiarity with internet browsing and email usage, identifying specific areas where you need guidance. Based on this assessment, we create a personalized training plan tailored to your needs.

In our safe browsing training, we cover essential topics such as recognizing and avoiding phishing scams, understanding secure websites and connections, and implementing best practices for online security. You will learn how to identify and steer clear of malicious websites, use secure passwords, and enable two-factor authentication to protect your online accounts. We also teach you how to manage browser settings, use privacy tools, and understand the importance of keeping your software up-to-date to prevent security vulnerabilities.

For email creation, we guide you through the process of setting up email accounts with various providers such as Gmail, Outlook, and Yahoo, as well as more secure, privacy-focused providers like ProtonMail, Tutanota, and StartMail. You will learn how to choose a secure email address, create strong passwords, and configure account settings for optimal security and functionality. Our training includes tips on organizing your inbox, managing contacts, and using email features such as filters, labels, and folders to streamline your email experience.

Additionally, we cover how to recognize and deal with spam and unwanted emails, ensuring your inbox remains clean and secure. We also provide guidance on best practices for email communication, including professional email etiquette and how to manage multiple email accounts effectively.

Our training sessions are flexible and can be scheduled at your convenience, with both in-person and virtual options available. By offering personalized instruction, we ensure that you gain the confidence and skills needed to browse the internet safely and manage your email accounts efficiently. Our dedicated trainers are committed to helping you achieve a secure and productive online experience. 

Shipping Services

Our Shipping Services ensure that no matter where you reside in the US, you can take advantage of our top-notch computer repair services. Whether you prefer to use your own shipping label or need us to provide a shipping quote, we make the process convenient and straightforward.

You can choose to ship your computer to us using your shipping label, or we can provide a shipping quote from USPS, UPS, or FedEx. When shipping your computer to us, it is crucial to ensure it is packed securely and safely. Use a sturdy box with adequate padding, such as bubble wrap or foam, to protect your device during transit. Our shipping label estimated cost to us is $25. Once the repairs are complete, we will ship your computer back to you using the same reliable shipping services, with an estimated cost of $30. This includes a required signature to ensure it safely arrives back to you.

The benefits of our Shipping Services include:

• Nationwide Service: Access our expert computer repair services from anywhere in the United States.
• Flexible Shipping Options: Use your own shipping label or receive a quote from USPS, UPS, or FedEx.
• Secure Handling: We ensure your computer is securely packed and transported to prevent any damage during shipping.
• Convenient Process: Our streamlined shipping process allows you to easily send and receive your computer without hassle.
• Reliable Delivery: We use trusted shipping services to ensure your computer arrives safely and on time.

Our process begins with an initial consultation to diagnose the issue with your computer and provide an estimate for the repair. Once you decide to proceed, we will guide you through the shipping process, whether you are using your label or need a shipping quote from us. We keep you informed throughout the repair process and provide updates on the status of your computer.

Take advantage of our expert repair services from the comfort of your home, no matter where you are in the US. Our Shipping Services make it easy and convenient to get your computer repaired by our skilled technicians, ensuring your device is back to optimal performance in no time.