Epower Solutions respects the privacy and security of information entrusted to us. This Privacy Policy explains how we collect, use, store, and protect information through our websites, business systems, software tools, integrations, and services that reference this policy.
Information We May Collect
Depending on the service or integration being used, we may collect or process information such as:
- Account and authentication information provided through authorized third-party integrations
- Order and transaction information
- Product descriptions, quantities, prices, and purchase details
- Shipment, carrier, tracking, and delivery information
- Returns, refunds, cancellations, and related transaction information
- Business contact information
- Information necessary to reconcile purchases, shipments, inventory, receiving, fulfillment, and customer orders
- Technical information required to operate, secure, troubleshoot, or maintain our systems
When we connect to a third-party marketplace, commerce platform, shipping provider, or other service, we access only information authorized by the account holder and permitted by that provider.
How We Use Information
We use information for legitimate business and operational purposes, including:
- Managing purchases and orders
- Monitoring shipment and delivery status
- Receiving and inventory reconciliation
- Order fulfillment and processing
- Associating purchases or shipments with related business records
- Processing returns, refunds, cancellations, and warranty matters
- Detecting missing, delayed, stalled, or otherwise problematic shipments
- Maintaining historical transaction and fulfillment records
- Customer support and order research
- Fraud prevention, security, auditing, and troubleshooting
- Improving the reliability and efficiency of our business operations
- Complying with applicable laws, contractual obligations, and marketplace requirements
We do not use access to a third-party account for purposes unrelated to the business functions for which authorization was provided.
Third-Party Account Integrations
Our systems may connect to third-party services such as online marketplaces, business purchasing platforms, shipping carriers, payment or reconciliation services, and order-management platforms.
Authorization to a third-party account may allow us to retrieve information such as orders, purchases, shipments, tracking events, transaction status, refunds, or other account information permitted by that provider.
We do not receive or store a user's third-party account password through standard OAuth or similar authorization processes.
Users or account administrators may revoke third-party authorization through the applicable provider when supported by that provider.
Sharing of Information
We do not sell personal information or authorized marketplace account data.
We may share information only when reasonably necessary with:
- Service providers that help us operate, secure, host, or maintain our systems
- Shipping and logistics providers
- Marketplace or commerce platforms involved in the applicable transaction
- Payment, reconciliation, or business-service providers
- Government or regulatory authorities when required by law
- Other parties when necessary to protect our legal rights, prevent fraud, or maintain system security
Service providers are expected to use information only for the purposes necessary to perform the services provided to us.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.
Where supported, credentials and authorization tokens used for third-party integrations are stored using appropriate security controls and are not intentionally exposed to unauthorized users.
No electronic storage or transmission system can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information being processed.
Data Retention
We retain information for as long as reasonably necessary to:
- Operate our business
- Complete and document transactions
- Maintain purchasing, receiving, shipping, warranty, and fulfillment records
- Resolve disputes or customer-service matters
- Meet marketplace, accounting, contractual, or legal requirements
- Maintain security and audit records
Information that is no longer required may be deleted, anonymized, or archived according to our business and legal requirements.
Your Choices and Rights
Depending on applicable law and your relationship with us, you may have rights regarding information associated with you, including requesting access, correction, or deletion.
Third-party marketplace or service authorizations can generally be managed or revoked through the applicable third-party account.
Requests regarding this Privacy Policy or information handled directly by us may be submitted using the contact information below.
Cookies and Website Technologies
Our public websites may use cookies or similar technologies for essential functionality, security, analytics, preferences, or other standard website operations.
Where required by applicable law, additional notice or consent may be provided.
Children's Privacy
Our business systems and services are not intended for children under 13, and we do not knowingly collect personal information from children for use with these business services.
Changes to This Policy
We may update this Privacy Policy periodically as our business, services, integrations, or legal requirements change.
The current version will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
